Privacy Policy
This Privacy Policy explains how UnBanMe collects, uses, stores, and protects information when you use the UnBanMe website or submit a frozen digital asset case for review.
UnBanMe operates in Web3 security, AML case analysis, crypto compliance support, and digital asset recovery assistance for verified owners of frozen or restricted digital assets.
By using the website or submitting a case, you agree to this Privacy Policy.
1. Information we collect
We may collect information you provide directly, including:
- wallet addresses;
- asset type, such as USDT or USDC;
- blockchain network, such as TRON or Ethereum;
- description of what happened;
- Telegram username or Telegram account information if you contact us through Telegram;
- email address if you contact us by email;
- messages, documents, screenshots, transaction references, or other case materials you choose to provide.
We may also review public blockchain information related to a submitted wallet address, including transaction history, token contract status, blacklist or restriction indicators, and other publicly available on-chain data.
2. Information we never ask for
UnBanMe does not require and will never ask for:
- seed phrases;
- private keys;
- wallet passwords;
- exchange account passwords;
- two-factor authentication codes;
- remote access to your device;
- custody or control of your wallet.
Never share this information with anyone claiming it is required to review your case.
3. How we use information
We use collected information to:
- review frozen or restricted digital asset cases;
- analyze blockchain and AML-related case information;
- verify wallet ownership when you choose to provide proof;
- prepare case materials and supporting information;
- communicate with you about your case;
- identify relevant procedural steps;
- improve website security and reliability;
- prevent fraud, spam, abuse, and unauthorized activity;
- comply with applicable legal, regulatory, or compliance obligations.
4. Legal basis for processing
Depending on your location, we may process information based on:
- your consent;
- the need to provide requested services;
- our legitimate interest in operating, securing, and improving the service;
- fraud prevention and security;
- compliance with legal or regulatory obligations.
5. Sharing information
We do not sell your personal information.
We may share information only when reasonably necessary for case review, service operation, security, or compliance purposes, including with:
- stablecoin issuers such as Tether or Circle;
- cryptocurrency exchanges or platforms involved in a case;
- blockchain analytics or compliance service providers;
- hosting, email, Telegram, or technical infrastructure providers;
- legal, compliance, or professional advisors;
- law-enforcement, regulatory, or government authorities if required by law or necessary for a legitimate case process.
UnBanMe is an independent service unless expressly stated otherwise.
6. Public blockchain data
Blockchain data is public by design. Wallet addresses, transactions, token contract events, blacklist status, and related on-chain records may remain publicly visible even if you request deletion of information held by UnBanMe.
UnBanMe cannot delete or modify public blockchain records.
7. Data retention
We keep case information only for as long as reasonably necessary to review the case, provide services, maintain records, prevent fraud or abuse, resolve disputes, and comply with legal or compliance obligations.
If you want your case information deleted, you may contact us. Some information may need to be retained where required for security, fraud prevention, legal compliance, dispute resolution, or legitimate recordkeeping.
8. Security
We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or disclosure.
No website, messaging service, email provider, blockchain system, or internet transmission is completely secure. You are responsible for protecting your wallets, accounts, devices, private keys, passwords, and authentication codes.
9. International users
UnBanMe may process information across different countries depending on where users, service providers, infrastructure, or relevant case participants are located.
By using the website or submitting a case, you understand that information may be processed outside your country of residence.
10. Your privacy rights
Depending on your location, you may have rights to:
- request access to information we hold about you;
- request correction of inaccurate information;
- request deletion of information;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent;
- request a copy of information you provided;
- opt out of sale or sharing where applicable.
UnBanMe does not sell personal information.
To exercise privacy rights, contact us using the information below. We may need to verify your identity before acting on a request.
11. Cookies and local storage
The website may use cookies, local storage, session storage, or similar technologies for security, session handling, fraud prevention, wallet verification flow, and basic website functionality.
We do not use this information to sell personal data or run third-party behavioral advertising.
12. Children
UnBanMe is not intended for children. We do not knowingly collect information from children. If you believe a child has provided information to us, contact us and we will review the request.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
14. Contact
Questions about this Privacy Policy or privacy requests may be sent to:
Telegram: @UnBanMeSup_bot
Email: [email protected]